A Realtor® has eyes and ears open. Listening to a clients needs (or even wants) IS the most important part of my business. For instance, let's take the First Time Hawaii Home Buyer. As an example I'll use the First Time Hawaii Home Buyer who just Relocated to Hawaii and has no clue what the Hawaii Housing Market is like. It's a stressful and sometimes really scarey process for them and it is imperative that I keep a level head so I can be there for them and walk them through the whole process and relieve some of that stress.
It's one thing to understand what they're going through and be empathetic to their needs. I'm a chameleon and I have the ability to change to each situation and circumstance. No two transactions will ever be alike and I plan on making each transaction a Magical Ride to Home Ownership.
It's another thing to buy into their drama emotionally and cause more of a disruption in their lives than they already have.
So, for the First Time Home Buyer Moving to Hawaii there have been many situations that I tune in to and nip that emotional turmoil in the bud:
- Termites? There's termites on this island? There are termites everywhere and there will be a termite inspection later on. Be rest assured that if there are any active termite action going on that the seller is required to take care of it. (and then the wife says...ewww.....bugs) How would this situation turn out if I said, "Oh, geez. I can't stand termites and when they ‘come out' and drop their wings they look like worms." Eww.
- Riiiingggg! Sally, my spouse is a $%X%$% and I want to cancel the contract! I'll let the seller's agent know and you will need to sign a cancellation form from escrow. Sleep on it over night and let me know in the morning if you folks ironed out your differences. How would this situation turn out if I said, "Yeah, I agree. You need to get rid of him/her." Ewww.
- The Loan Officer said this was a 100% financing deal so why do we have closing costs? Did the Loan Officer give you a Good Faith Estimate? Yes? Look on the form that he went through with you and also remember that we asked for $$$$$ for closing costs credit from the seller on your accepted contract. These are normal fees associated with purchasing the home. How would this situation turn out if I said, "You mean you didn't hear me explain five times about closing costs?" Eww.
- Why can't my friend do the home inspection? He's a great handyman! A professional home inspector will go through all the areas of the home and let you know what is/isn't going on with the home. Electrical, Plumbing, Structural or Hazardous items will need to be remedied. Though your friend may be a great handyman I suggest that you hire a Professional Home Inspector who does this for a living and knows our Hawaii Laws. How would this situation turn out if I said, "Hey, it'll save you money and if he misses something you can blame him." Ewwww!
- I want to look at lower priced homes now (after looking at 20 properties). Well, if you think you may be over extending yourself that would definitely be the way to go. Talk to your Loan Officer again and make sure that you are comfortable with the monthly payments you'll be making. How would this situation turn out if I said, "Oh, just go for it", or "What's the matter with you? You need to just stick to your original plan", or "Make up your mind". Ewwwwwww.
These are just a few instances that changed the whole course of my relationship with my clients and put them at ease with me and their home buying process. Explaining each instance simply, to the point and giving facts and not buying into THEIR emotions makes a difference.
Guiding them....through their Magical Mystery Tour to Home Ownership.....
Keeping my boundaries healthy and being assertive earned me respect as a Real Estate Professional.
© 2008 Celeste "Sally" Cheeseman's Hawaii Real Estate and Relocation Blog. All rights reserved.
Celeste "Sally" Cheeseman is a Realtor-Associate with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocating to Hawaii, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents. Website: www.hawaiihomesmarket.com
Celeste "Sally" Cheeseman is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.
© 2007-2015 Celeste "Sally" Cheeseman's
Hawaii Real Estate and Relocation Blog.
All rights reserved.