It's bad enough that Hawaii Short Sales take a long time but of course with patience forthcoming on all ends. The buyers wait patiently, the sellers hoping they'll be helped and all agents diligently doing their jobs to ensure a smooth and successful transaction.
Until the lying starts..........
Documenting every conversation and getting everything in writing is next to impossible if the negotiator does not return calls or give a courtesy email. We rely on speaking to 'representatives' who go back in the file to read what was 'said' or done before that phone call.
But I do my part and document everything.
The appraisal was ordered? The second appraisal had to be ordered because the first one expired? Funny, but no appraiser is calling to gain access to the property so another call is placed to the bank. They give a number to a mainland appraisal company only for them to say there is no such order.
So, what does one do when your patience has finally run thin knowing you were lied to? Hmmm...nothing left but think. This is a VA Short Sale so an email is placed to our local VA Loan Guaranty Officer explaining what's happened and what do you think? Did I get an answer? Right away! And they checked their orders for appraisals and there weren't any. Did they stop there? No! They put in an email to the negotiator and what do you think....there's an appraiser going out there on Wednesday.
Who knows if the buyer for our listing is going to hang around for this last stretch ......
but at least I found out how to go about helping our veterans when there are some that just won't.
If at first you don't succeed.....try, try and try again.
Celeste "Sally" Cheeseman is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.
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