Hawaii Real Estate | Hawaii Relocations | Hawaii Home Buying & Selling


TOP TEN ATTRIBUTES of a Realtor® That Clients LOVE

The TOP TEN ATTRIBUTES of a Realtor® That Clients LOVE came to mind while thinking of the ‘aftermath' of our Hawaii Tsunami scare today.

I woke at 5:45am to a blaring cellular that only rings when family has a concern. Sure enough it was my daughter telling me to get up because the Tsunami was coming! Whaaa?  My first concern was to call my mom at work but my daughter said she already called her. My mom was happy as a clam being at work and at the country club during a crisis anyway.   Family First.

My next concern was to call my client and cancel the home inspection scheduled this morning. I gave him information about the area of his ‘soon to be home' and the reason for evacuation in low lying areas. Then I called the home inspector who was grateful for the call as he slept through the sirens!

In any case, and in no particular order (as I believe they are ALL important) the following are attributes that the client, the consumer and our peers love:

  • Honesty, Respect and Integrity:  This would hold true for any professional in any business and a consumer will see through the lines of one who does not ‘walk the talk'.  Giving straightforward advice and opinions shows that the professional is knowledgeable and that they hold themselves to a higher esteem. Being REAL is an attribute that are LOVED.
  • Documentation Station: Getting everything in writing, documenting conversations and knowing how to save your emails in one folder for each client so you can refer to will be a great asset. With many clients at a time you are only human and can only hold just so much in that memory bank of yours. When you can refer back to a question from a past conversation and can hear the praise by the tone of your client...or peer....you know it's an attribute that is LOVED.
  • Neutral and In Gear:  Regardless of Buying or Selling a Home it IS one of the most stressful situations in a person's life. It's a big financial move and it can make the difference between the consumer moving on ...or NOT.  Regardless if there's anxiety showing keeping our cool and remaining neutral and not buying into the emotion is one of the biggest attributes LOVED.
  • Knowing Real Estate Contract and Laws: Every Real Estate Contract and Local Real Estate Laws vary from state to state.  In Hawaii, we have many clients who are relocating here from another state. Regardless if they ‘know' how it was done in their state (buying and selling real estate) it does not hold true in other states. Being able to explain in detail the local laws and contract is certainly an attribute that the consumer LOVES.
  • LISTENS to Their NeedsWe would not be able to determine the best course of action for Hawaii Home Selling or Hawaii Home Buying if not for asking questions and really hearing their answers. Listening is key for communication and a successful business relationship. The consumer LOVES a give and take conversation. So do your peers.
  • Being Prompt and Considerate:  Being on time is a good habit of mine that my mother taught me well. I AM THERE for them physically when we have an appointment and I certainly am THERE if they have a concern by returning calls promptly. Great attributes that everyone LOVES.
  • Going Above and Beyond:  Just ‘getting' by with as little effort as possible will not win anyone over. It doesn't take but a few minutes to alleviate concern by printing out a pamphlet or two. Explaining everything in detail throughout the whole process and showing  a little care by doing something extra is certainly what any consumer LOVES
  • Team Player:   The consumer sees the Realtor® interact with all parties involved and keeping in touch of all aspects of the transaction. How? The Realtor® gives the client updates for loan progress, escrow updates, home inspection and contingency dates and so forth. Being a team player is what any consumer or peer LOVES because they know the job is going to get done.
  • Healthy Boundaries: I have always believed that in personal as well as business relationships that respect is given when you have healthy boundaries. Overstepping ones boundaries is not acceptable on either side and letting the other know is an attribute that is not only respected by the consumer but LOVED by both the consumer and Realtor®. We do not tell people what they want to hear but give sound advice.
  • Vibrant, Vim and VigorThe saying, " You have to love what you do" is going to show through your demeanor, attitude and behavior. This attribute will show immediately by the level of effort and dedication given to Real Estate and the consumer/client. I LOVE what I do ...and they surely LOVE that too!

Attributes go as far as the dedication to each and every one.

It's the quality of the attributes that this real estate professional is worth.




Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.


 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.





Comment balloon 55 commentsCeleste "SALLY" Cheeseman • February 27 2010 10:47PM
TOP TEN ATTRIBUTES of a Realtor® That Clients LOVE
The TOP TEN ATTRIBUTES of a Realtor® That Clients LOVE came to mind while thinking of the ‘aftermath' of our Hawaii Tsunami scare today. I woke at 5:45am to a blaring cellular that only rings when family has a concern Sure enough it was my… more
Fabric Mart in Aiea | Hawaiian Print Material At Wholesale/Discount…
After receiving a request from a friend to check around for scarves with Hawaiian print material and preferably with soft colors and soft material, I went on the hunt. Hmm… looking online and in local stores it was a whopping $30-$60 for A.. more
Mililani Mauka Home For Sale! | 95-1032 Pahaku Street @ $690, 000 |…
Mililani Mauka Home for Sale | 95-1032 Pahaku Street 96789 95-1032 Pahaku Street, Mililani, HI 96789 View Map Centrally located on the… more
Do You Have Written Permission to Divulge Information?
It is our fiduciary duty to NOT divulge personal information about our clients without permission. WE protect and promote our clients' interests while treating all parties honestly. There are just some personal things that a client does not want… more
Past, Present and Future | Show the One You Love on Valentine's Day
I remember a few years back I told my husband to stop getting me all those flowers as it was a waste of money. He used to get me flowers for just a notion of ‘just because'. On one occasion he popped into the office and dragged me outside to tell… more
Got A "Monkey" On My Back
It's just one of those days when I have a lot on my mind. I have gazillion things to do and a list that keeps growing. I need to be in the mindset of this guy… Monkey or not on his back and he's just.. RELAXED. ~~~~~~~~~~~~~~~~~~… more
Hawaii Military Relocations | Hawaii VA Loans | The Hawaii Transition…
It's not easy to relocate your family to a totally different way of living across the Pacific Ocean to the Hawaiian Islands. It's the Hawaiian Paradise to say the least. With our tropical island weather, blue sunny skies and lovely trade winds year… more
Mililani Mauka Townhouse for Sale! 95-1163 Makaikai Street., #183, Mililani, HI 96789 View Map Enter the Hilldale Townhome complex through… more
Get Back to Where You Once Belonged | Hawaii Home Sellers Who Really…
Depending on the circumstances I quite often help a Hawaii Home Seller out with preparing their home. Many times I will actually get down on hands and knees to make that home shine or get into the dirt of their yard and throw down some colorful… more
Mililani Market Report for Mililani Resales: Condos, Townhouses, Single Family Homes Mililani Single Family Home Market Report January 2010: We have 50 Active Listings for January 2010, with 24 in contract and 13 sold Mililani Single… more