Do you have a family member or friend who claims they know more than the REALTOR®, the Loan Officer, the Home Inspector, the Termite Inspector AND the Escrow Officer too?
There ARE pros and cons in all situations.
You may not see the benefits while Nosey Nellie is nosing around. This is the friend or relative that insists they have to be with your client through all parts of purchasing a home and whispers to your client constantly.
You may see the detrimental effects when Snooping Sam is right there giving his advice on EVERYTHING. You slowly see your client siding with him and challenging everything you are saying.
What can we do in these situations when our client insists they need this person for emotional support?
Allow the family member /friend to speak. I politely correct them if they are wrong and give an answer why without trying to embarrass him/her. I am a seasoned professional.
If the family member/ friend is whispering, I will ask them if they have questions so I am in the ‘group’ conversation. Until my client feels more comfortable, I realize they need the emotional support. Sixth Sense.
The family member/friend keep giving opinions like their word is sacred. I immediately give my client options and explanations. I let them know that THEY are the ones who ultimately have the say so. Boundaries.
It may be extra work but there may be other circumstances why the client has their family member/friend present. (i.e. they are giving the client their money down)
If this situation becomes unbearable and the family member/friend is causing more harm than good I will surely let the client know! In most cases, they have lost the home they really loved. Sometimes, they need to go through this before realizing that they need to listen to a Real Estate Professional.
In our Hawaii Homes Market we know that our inventory is low and there will be multiple offers on a lot of the properties available for sale. There are different professionals in the Real Estate Industry for a reason and all have their place.
Listen to your real estate professional.
Or lose the home you really love.
Celeste "Sally" Cheeseman is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.
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