Hawaii Real Estate | Hawaii Relocations | Hawaii Home Buying & Selling


What WE Need From Our Clients

We all know what our home sellers and buyers usually want.  A garage, BIG rooms but want to pay low end prices, big yard, single family home at townhouse prices and and and…WHAT ABOUT WHAT WE NEED FROM OUR CLIENTS?

This is by far a comprehensive list of what we, as real estate industry professionals NEED from our clients:

1)    Complete honesty. Trying to hide the fact that you (seller) had a leak in the upstairs bathroom of a home built in the 1960’s.  Just because it was fixed does not exclude you from adding it to your Seller’s Real Property Disclosure Statement (SRPDS). Nor does it exclude the home buyer of the two cars they bought right before they receive final loan approval!

2)    Communication.  Beating around the bush does not get a conversation going. I need to hear what your NEEDS are.  This is the bare minimal in what you will accept for your home on the market.  OR make a list of what your NEEDS are in purchasing your Hawaii Home. Make a list of your ‘wants’ AFTER you have a detailed list of your NEEDS otherwise you’ll have a list of dreams; not realistic.

3)    Be Realistic. Even before contacting me, you can get together with your spouse, family and get the details fine- tuned for the sale or purchase of your home. Expecting too much or too little is not what I’m looking for. It’s being realistic. No matter what, you will get what the market says you will get and being a killer negotiator will not sell your home, nor get you the home you really love.

I suppose the bottom line is being honest and up front with me so I can better assist you in your home selling or buying experience.  Without these points, it is like home selling or buying a home in the dark.

It CAN be a pleasant transition

In downsizing, upsizing

Or first time home buying.



Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.


 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.





Comment balloon 22 commentsCeleste "SALLY" Cheeseman • September 07 2013 09:50AM


I love it when clients do feel like they can level with me. Much easier to deal with problems or bad news when it doesn't come as a surprise (and attempts to hide bad news just don't usually succeed).
Posted by Nancy Conner, Olympia/Thurston County WA over 5 years ago


It's a good list.

You need to emphasize:

Be Realistic.


Posted by William J. Archambault, Jr. (The Real Estate Investment Institute ) over 5 years ago

More like lets not waste their time looking at property that isn't what they want.

Posted by Neal Bloom, Realtor CRS-Weston FL Real Estate (eXp Realty) over 5 years ago

Amen Sally! I hate to waste my time when people don't know exactly what they want.

Posted by Kelly Taylor (Keller Williams) over 5 years ago

Hi Sally.  Another important element is "loyalty".  Don't you love it when you find out that the buyer is working with multiple agents at the same time?

Posted by Linda Blumenthal, NYS Licenced Real Estate Salesperson, CBR (Hampton Crossing - Licensed Real Estate Salesperson - 631-466-4087) over 5 years ago

Honesty has to be the #1.  With that we can actually help our clients get over the goal line.

Posted by Jay & Michelle Lieberman, Creating Calm in the Buying and Selling Chaos (Keller Williams World Class) over 5 years ago

Honesty leads to trust. Without it, it's pretty hard to transact business.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) over 5 years ago

Great post and well deserved feature, but you lost me at Be Realistic.  I find it so difficult to have people be realistic when the story they are telling themselves has fatal flaws.  It is so hard to show an unrealistic person who is not listening anything. And yet we do.  Great post, thank you.

Posted by Larry Lawfer, "I listen for a living." It's all about you. (YourStories Realty Group powered by Castles Unlimited®) over 5 years ago

Celeste,  Selling in the dark with our hands and feet tied. People need to hire the right agent and when they do they know their agent is their advocate and his looking out for their best interest.  

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) over 5 years ago

Honest and Realistic ummm.. have to thank about if those words even go together.

Posted by Charles Stallions, 800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl. (Charles Stallions Real Estate Services ) over 5 years ago

Sally, having a seller or buyer that know what they need and express it makes the process so much easier. Surprises are never a positive when it comes to real estate

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) over 5 years ago

You are right.  Really need to go over these items with seller before and offer comes in.

Posted by Edward & Celia Maddox, EXPERIENCE & INTEGRITY - WE TAKE THE HIGH ROAD (The Celtic Connection Realty) over 5 years ago

Our clients don't get this.  I just had one that just didn't get it and anything that wasn't the way she wanted it she made it my fault.


Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) over 5 years ago


Many times sellers tend to forget that open communication is a two way street.

Posted by Les & Sarah Oswald, Broker, Realtor and Investor (Realty One Group) over 5 years ago

It is hard for anyone to be realistic when they do not know what they are doing or what the market is like. That is like asking someone to be realistic when they need a plumber. How would they know what is wrong. Give the customer some slack and instruct them.

Posted by Jimmy Faulkner, The Best Of St. Augustine (Florida. Homes Realty & Mortgage) over 5 years ago
Sally, I got a phone call two days ago from a new client who was very specific in what he wanted and could pay cash. I showed him homes that afternoon and he put in a realistic offer and after some negotiating we had a deal 24 hours later. Wouldn't it be nice if every transaction was this easy?
Posted by Gail Robinson, CRS, GRI, e-PRO Fairfield County, CT (William Raveis Real Estate) over 5 years ago

When I have buyers who are realistic, honest and communicate the oddest thing happens . . . I find them a GREAT home, and work out FANTASTIC deals for them!  The negative, dishonest, dreamers tend to find nothing.

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) over 5 years ago

Sally, before clients can truly be honest with us, they need to be honest with themselves.  I have and do see many clueless buyers/sellers.  Haven't you?

Your three points are in the essential order: one cannot be realistic without honest communication, and communication is built on honesty.  To assist an unrealistic client incapable of meaningful communication, honestly questions our own reality.  To quote a line from the movie, "Cool Hand Luke" where Strother Martin said to Paul Newman: "Luke, what we have here is a failure to communicate."  Luke was on a chain gang after escaping and being captured, and we often deal with those who have escaped reality (but yet to capture the truth of your post).

Congrats on the Feature!

Posted by Fred Cope, Looking For Homes With A Smile (Reliant Realty in Nashville, TN) over 5 years ago
Sally - clients who give us these things will have a much better transaction.
Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) over 5 years ago

Yes it's all about a two way street and you need this to be at all helpful.

Posted by John F Muscarella, Broker/Owner, Venice, FL, Florida's Suncoast (RIVER FARM PROPERTIES, LLC) over 5 years ago

Yes, too many times clients are not completely forthcoming with vital information.

Posted by Kathi Cline, Coachella Valley's Real Estate Professional over 5 years ago

Thanks for dropping by!  I think we are all on the same page about what we need from our clients!

Posted by Celeste "SALLY" Cheeseman, (RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE (Liberty Homes) over 5 years ago

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